Refund policy

Returns, Exchanges & Store Credits

Returns

Due to the hygienic nature of scrub caps, we do not accept returns for change of mind or preference.

Returns are only accepted if the product received is faulty or incorrect.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A clear photo of the item received

Once confirmed, we will arrange either:

  • A replacement item, or

  • A full refund, including any applicable shipping costs.

Faulty Products

If your item arrives with a manufacturing defect or fault, please notify us within 7 days of delivery.

Please provide:

  • Your order number

  • Photos clearly showing the fault

After review, we will offer either:

  • A replacement, or

  • A full refund.

Condition of Returned Items

Items approved for return must:

  • Be unworn and unused

  • Be returned in original condition

Return Process

  1. Email our support team with your order number and photos of the issue.

  2. Once the return is approved, we will provide return instructions.

  3. Once the item is received and inspected, we will process your replacement or refund.

Contact

For all return requests, please contact:
hello@scrubbedup.com.au

Exchanges & Store Credit

We want you to be happy with your purchase. If you are not completely satisfied with your scrub cap, you may return it for store credit, provided it meets the conditions outlined below.

Eligibility

Requests must be made within 7 days of delivery, and the item must be:

  • Unworn

  • Unwashed

  • In original condition

  • Free from stains, hair, or odours

Because scrub caps are personal wearable items, we cannot accept exchanges or store credit requests for items that show any signs of wear or use.

Store Credit

Approved exchanges will be issued as store credit.

Store credit:

  • Is issued once the returned item is received and inspected

  • Can be used toward any product in our store

  • Does not expire

  • Can be used across multiple purchases until the balance is exhausted

How to Request an Exchange

To request an exchange:

  1. Contact us at hello@scrubbedup.com.au within 7 days of receiving your order.

  2. Include your order number.

Once approved, we will provide instructions for returning the item.

Exchange Shipping

Customers are responsible for the cost of return shipping for exchanges.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Processing Time

Once the returned item has been received and inspected, store credit will typically be issued within 1–3 business days.